1. Order Minimum:
Our minimum order is 15 yards for all stocked styles. If this is your first order with us, there is a $400 minimum. Of course we will send sample yardage of any item for you to test before ordering. If you are interested in ordering please call us at 844-827-4206 or email us here.
2. Return Policy:
Please inspect goods immediately. All claims must be made with 15 days of receipt of goods. Please test for colorfastness prior to cutting. NO RETURNS without prior authorization. Pine Crest is not responsible for goods that have been cut or printed. A restocking fee may apply.
3. Refund Policy:
No refund is processed until we receive goods back in our warehouse. Once we inspect condition of the goods as acceptable, you will be refunded in 2-3 business days either by a credit issued back to your account or credited back to your credit card used for payment.
4. Shipping Policy:
Please allow 2-3 business days for our warehouse to process all full roll orders and 4-5 business days for all cut orders. If you would like a tracking number please provide your email to your sales representative when you place your order so you can track your package.
Pine Needles – Retail
1. Return Policy:
You have 15 days to return purchased fabric back to our warehouses. You must email Marketing@pcfinc.com stating you will be returning your fabric and provide us with the packages tracking number.
2. Refund Policy:
You have 15 days to ask for a refund. Your refund will be processed via PayPal once we receive the fabric into our warehouse. PayPal states all refunds will be processed back to your linked bank account in 3-5 business days.
3. Shipping Policy:
Please allow 2-3 business days for your order to be shipped out. A tracking number will be sent to your PayPal email you used to place your order.
Pine Crest Fabrics, Inc. (“Pine Crest”) operates pinecrestfabrics.com and may operate other websites. It is Pine Crest’s policy to respect your privacy regarding any information we may collect while operating our websites.
Like most website operators, Pine Crest collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Pine Crest’s purpose in collecting non-personally identifying information is to better understand how Pine Crest’s visitors use its website. From time to time, Pine Crest may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
Pine Crest also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on pinecrestfabrics.com blogs/sites. Pine Crest only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog/site where the comment was left.
Gathering of Personally-Identifying Information
Certain visitors to Pine Crest’s websites choose to interact with Pine Crest in ways that require Pine Crest to gather personally-identifying information. The amount and type of information that Pine Crest gathers depends on the nature of the interaction. For example, we ask visitors who sign up at pinecrestfabrics.com to provide a username and email address. Those who engage in transactions with Pine Crest are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Pine Crest collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Pine Crest. Pine Crest does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
Pine Crest may collect statistics about the behavior of visitors to its websites. Pine Crest may display this information publicly or provide it to others. However, Pine Crest does not disclose personally-identifying information other than as described below.
Protection of Certain Personally-Identifying Information
Pine Crest discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Pine Crest’s behalf or to provide services available at Pine Crest’s websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Pine Crest’s websites, you consent to the transfer of such information to them. Pine Crest will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Pine Crest discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Pine Crest believes in good faith that disclosure is reasonably necessary to protect the property or rights of Pine Crest, third parties or the public at large. If you are a registered user of an Pine Crest website and have supplied your email address, Pine Crest may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Pine Crest and our products. If you send us a request (for example via email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Pine Crest takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
If Pine Crest, or substantially all of its assets, were acquired, or in the unlikely event that Pine Crest goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Pine Crest may continue to use your personal information as set forth in this policy.