FAQs

Policies

  • What is your Shipping Policy?

    For wholesale orders:

    Please allow 2-3 business days for our warehouse to process all full roll orders and 4-5 business days for all cut orders. If you would like a tracking number please provide your email to your sales representative when you place your order so you can track your package.

    For Retail orders:

    Please allow 2-3 business days for your order to be shipped out. A tracking number will be sent to your PayPal email you used to place your order once our carrier picks up and scans your package.

  • What is your return/refund policy?

    Please inspect goods immediately. All refund and return claims must be made within 15 days of receipt of goods. Please test for colorfastness prior to cutting. NO RETURNS without prior authorization. Pine Crest is not responsible for goods that have been cut or printed. A restocking fee may apply.

    No refund is processed until we receive goods back in our warehouse. Once we inspect condition of the goods as acceptable, you will be refunded in 2-3 business days either by a credit issued back to your account or credited back to your credit card used for payment.

     

  • What is your minimum?

    Our minimum order is 15 yards for stocked styles.

    If this is your first order with us, there is a $400.00 minimum. Of course, we will send sample yardage of any item for you to test before ordering.

    Interested in ordering? Call your sales rep at 844-827-4206 or email us here!

Recommendations

Samples and Swatch Cards

  • What is a “Swatch Card”?

    Swatch Card has a small sample of each color taken from the existing fabric along with a slightly large piece to show the quality of the fabric.

  • How much are Swatch Cards?

    We value your business and we provide you with free swatch cards tailored to your specific needs! Please create an account on our website and add your desired fabrics to your “Quote List”. Once you finish and submit your completed “Quote List” a sales representative will reach out and assist you shortly.

  • How much do you charge for sample yardage?

    The price for your desired sample yards vary depending on the fabric type. Please call your sales representative for more information.

  • Do you sell sample yardage?

    Yes, we sell sample yardage based on your future production order. Please call your sales representative for more information.

Services and Programs

  • Do you offer any Eco-Friendly, Recycled fabrics?

    Yes we do! We currently offer two recycled printable base cloths called Evolve and Phoenix. Both are made with Repreve, a recycled fiber made from recycled plastic bottles. Please visit our Eco-Friendly page to learn more!

  • What are the benefits of Digital Direct Printing?
    1. Environmentally friendly with less ink waste.
    2. More color saturation that heat sublimation.
    3. Lower MOQ (minimum order quantity) than wet printing.
    4. Ability to print on nylon fabrics.
    5. No screen engraving fees!
  • Can I provide my own print design to be used on fabric?

    Yes you can! We have our own art development department that offers person design consultation and makes sure your custom print is produced the exact way you want it! For more information about personal art development, please email us or call us at 844-827-4206 to learn more!

  • Can I get a custom design pattern produced?

    Yes! If you would like a custom design made up for you, please call us at 844-827-4206 to speak to a sales representative. We have our Art Department that will be happy to help you!

  • Do you offer Spandex-By-The-Yard?

    Yes. We do offer a small amount of styles that are eligible for by-the-yard purchases. You can view our retail site here.

  • What if I don’t find the fabric that I am looking for on your website? Can you source other fabrics?

    Yes! Here at Pine Crest Fabrics we pride ourselves on the fact that we can source just about any type of stretch knit fabric you need! Please call us at 844-827-4206 to talk with one of our sales representatives to discuss your customized fabric needs. Or visit our Contact Us page to reach out to us via E-mail.

  • Where are you located?

    We are located in the City of Roses also known as Portland, OR. Click here to view us on Google maps. Call us (Monday – Friday) at 844-827-4206 to talk with one of our excellent sales representatives!

    We also have a second office for Sales and Art development located in Oceanside, California.

  • What’s the difference between Heat Sublimation Printing and Wet Printing?

    WET PRINTING

    During the wet printing process, dye is applied directly to the fabric. This is typically done with an acid dye on a nylon-base fabric. Usually this method can achieve brighter colors because of the nylon in the base cloth. The dye penetrates all the way through the fabric during the wet print process, making it easy to identify a wet print by looking at the back of the fabric. You will be able to see the dye/wet print through the back of the fabric.

    HEAT SUBLIMATION PRINTING
    During heat transfer, or sublimation printing, a design is transferred from paper to fabric using both heat and pressure for a specific amount of time, called dwell time. With sublimation printing, the solid dye is actually turned into a gas form when it is heated. This is often done on fabrics containing polyester in the blend because polyester can withstand higher temperatures during the sublimation or heat transfer process. You will also be pleased to find out the images on a sublimation print are unlikely to fade, even on your favorite active wear stretch fabrics!
  • How does your Pick-A-Print (PAP) program work?

    This program allows you to pick from over thousands of prints and put that print on a base cloth of your choosing.

     Here’s the step-by-step process:
    1) Choose a print!
     View our available prints through our: Digital Print Library or our Heat Sublimation Print Library.

    2) Choose a base cloth!
    View our 12 stocked base cloth options. Or see our non-stocked additional base cloth options. Pick the ones that best fit your needs.

    – For stocked items, the minimum order is 50 yards
    – For non stocked items, please allow 6-7 weeks for production and shipping.

    *FYI: If you’d like a print that is either not stocked or custom, then the minimum is 220 yards of paper. This minimum can be split among any of the base fabrics between 2 prints at 110 yards each.

    A base cloth card featuring our stocked base cloths is available upon request. Call (844) 827-4206 or Contact Us for pricing information.

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